Refund and Returns Policy – Brawsy.com
At Brawsy.com, we strive to provide a seamless and satisfactory experience for our users. Our Refund and Returns Policy outlines the procedures and guidelines regarding refunds for membership fees on our platform.
1. Membership Fees:
- Membership fees are non-refundable, except as expressly provided in this policy or as required by law.
2. Refund Eligibility:
- Refunds may be considered under the following circumstances:
- Duplicate Charges: In the event of accidental duplicate charges for the same membership plan, a refund for the duplicate charge may be issued upon verification.
- Technical Issues: If technical issues prevent access to the features or services included in the membership plan, and the issue cannot be resolved within a reasonable time frame, a refund may be considered.
- Unauthorized Charges: If unauthorized charges are made on your account, please notify us immediately to investigate the matter. Refunds for unauthorized charges may be issued upon verification.
3. Refund Request Process:
- To request a refund, please contact our customer support team with detailed information about the reason for your refund request, along with any supporting documentation or evidence.
- Refund requests must be submitted within [30 days] from the date of the original charge.
- Refunds will be processed to the original payment method used for the transaction.
4. Refund Approval and Processing:
- All refund requests are subject to approval by our customer support team.
- Once a refund request is approved, please allow up to [15 business days] for the refund to be processed and reflected in your account.
- Refunds may be subject to processing fees or deductions, depending on the circumstances of the refund.
5. Refund Exceptions:
- We reserve the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
- Refunds will not be issued for dissatisfaction with the features, services, or content provided as part of the membership plan.
6. Changes to Membership Plans:
- We reserve the right to modify or discontinue membership plans, features, or pricing at any time without prior notice. In such cases, no refunds will be issued for changes to membership plans.
7. Contact Us:
- If you have any questions or concerns about our Refund and Returns Policy, or if you would like to request a refund, please contact our customer support team at [[email protected]].
8. Updates to the Policy:
- We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
By using Brawsy.com and purchasing a membership plan, you agree to abide by the terms and conditions outlined in this Refund and Returns Policy.